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Charcoal Hwaro Korean BBQ

17 Pitt Street, Adelaide

Telephone 08 8410 0411

Distance calculated from Adelaide

Serving Korean.

Average of 3 reviews

  • 3.2 / 5 Food
  • 2.8 / 5 Ambience
  • 1.7 / 5 Service
  • 2.7 / 5 Value
  • 10.4 / 20 Overall

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Best User Experiences of 3 reviews.

  • Food: 3
  • Ambience: 3
  • Service: 3
  • Value: 3

Vera Shaw: 6 years, 9 months ago – Link & Share

To describe it as BEYOND TERRIBLE for myself and 3 of my friends would be an understatement. Shortly after being seated, we were told off for helping ourselves to the buffet instead of letting them know that we were going to start eating. In the whole 1.5hours that we were there, we were constantly treated with a very condescending attitude by the korean boss of the restaurant. We were conversing with him in english yet he kept saying 'welcome' in mandarin back. (*noted when I first walked into the restaurant that he is absolutely capable of holding a decent conversation in english) As we were about to leave, we were told that EACH OF US has incurred a $5 extra cost as we did not finish our food. (This works out to be an extra of $20 extra). We were shocked as we thought we did, and certainly did not take more than we could eat. They pointed out the 3 rings of small intestines as well as a small portion of cooked food in the other bowl. We went on to explain that the three rings of small intestines were not edible as they weren't cooked properly. And what was left in the other bowl were simply bones and fat of the meat. The korean boss rudely told us that it was not their fault that we did not cook the 3 rings of small intestines properly and we should finish the fat in order to not incur the extra charges. He then offered us more time to finish up the fat as well as the 3 rings of uncooked small intestines when they had already diminished the charcoal grill. We ended up reluctantly paying the extra $5 per person as the korean boss was very insistent. I'm seriously very appalled by their customer service and this is one place that I will NEVER return to ever again. **To be fair, the meat was not too bad. And if this unfortunate event has not happened, I would have considered returning back for another meal. 2.5/5 for food. 1/5 for customer service (at least they bothered to refill our tap water once and brought us cups)

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